Refund Policy
RETURN & REFUND POLICY
Landon and Emma's Sager Bath Kit, LLC
d/b/a The Safer Bath Kit
Last Updated: August 20, 2026
We want you to feel confident ordering from The Safer Bath Kit. If something is not right with your order, please contact us and we will do our best to help.
1. 30-DAY RETURN WINDOW
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, The Safer Bath Kit must be:
- Unused
- Uninstalled
- Clean and in its original condition
- Returned with all three pieces
- Returned in the original packaging, when reasonably possible
Because the product uses an adhesive installation system, products that have been installed, applied, used, altered, cut, damaged, or otherwise placed into service are not eligible for a standard return unless the item arrived defective or damaged.
2. HOW TO START A RETURN
To request a return, email:
yourkit@thesaferbathkit.com
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for the return
If the item arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.
Do not send a return back without first contacting us.
If your return is approved, we will provide return instructions and, where applicable, return-shipping information.
3. RETURN SHIPPING
For standard returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs unless The Safer Bath Kit states otherwise.
Original shipping charges are not refundable unless required by law or the return is caused by an error on our part.
If you receive an incorrect, defective, or damaged item, contact us before returning it so we can review the issue and provide the appropriate resolution.
4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order is damaged in transit, defective, missing components, or not the item you ordered, contact us as soon as reasonably possible at:
yourkit@thesaferbathkit.com
Please include your order number and photographs of the product and packaging where applicable.
After reviewing the issue, we may provide an appropriate remedy such as:
- Replacement
- Exchange
- Refund
depending on the circumstances and applicable law.
5. NON-RETURNABLE ITEMS
The following are not eligible for standard returns:
- Products that have been installed or applied
- Products that have been used
- Products that have been cut, altered, modified, or damaged after delivery
- Products missing one or more components
- Products returned more than 30 days after delivery
- Items marked final sale, if clearly identified as final sale before purchase
- Gift cards, if offered
This does not affect any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.
6. REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after refund approval for the refund to appear, depending on your bank, card issuer, or payment provider.
The Safer Bath Kit does not control how quickly your financial institution posts a completed refund.
If more than 15 business days have passed since we approved your refund, contact:
yourkit@thesaferbathkit.com
7. EXCHANGES
If you receive an incorrect or defective product and an exchange is appropriate, contact us at:
yourkit@thesaferbathkit.com
For standard preference-based exchanges, the simplest process may be to return the eligible product and place a new order once the return is approved.
8. ORDER CANCELLATIONS
If you need to cancel an order, contact:
yourkit@thesaferbathkit.com
as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.
9. REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned to us because of:
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to claim the package
- Other circumstances caused by the recipient
we may deduct applicable shipping or carrier charges from any refund where permitted by law.
10. PURCHASES THROUGH THIRD-PARTY MARKETPLACES
If you purchase The Safer Bath Kit through a third-party marketplace or platform, such as TikTok Shop or another authorized retailer, your return may also be subject to that platform's return and refund procedures.
Where required, returns for marketplace purchases should be initiated through the platform where the purchase was made.
11. CONSUMER RIGHTS
Nothing in this Return & Refund Policy limits rights or remedies that cannot lawfully be waived under applicable consumer-protection laws.
12. CONTACT US
If you have questions about a return, refund, damaged item, or order issue, contact us at:
Landon and Emma's Sager Bath Kit, LLC
d/b/a The Safer Bath Kit
Email:
yourkit@thesaferbathkit.com
Website:
https://www.thesaferbathkit.com